Legal

Privacy Policy

Last updated: 16 October 2026

1. Who we are

PIXL is a trading name of Made by PIXL Ltd (company no. 17490371), registered office 20 Wenlock Road, London, N1 7GU. Made by PIXL Ltd is the data controller for personal data collected through this website. Contact: hello@madebypixl.co.uk.

2. What we collect

When you submit the enquiry form we collect the information you give us:

  • A name or company name
  • Your contact name, email address and phone number
  • The service you're enquiring about and the details you enter into its estimator (for example vehicle size, glass area, film type)
  • The free-text description of your project, and any files you attach

Our hosting provider also processes standard server logs (IP address, browser, pages requested) for security and reliability.

2a. Cookies and analytics

Strictly necessary cookies only are set without asking — none are used for tracking. Nothing else runs until you choose.

If measurement is enabled, we use Google Analytics 4 and Google Ads to understand how people find and use the site and whether our advertising works, the Meta (Facebook) Pixel to measure our Facebook and Instagram advertising, and Metricool for website visitor statistics. These may set cookies and share data with Google, Meta and Metricool. They stay switched off (Google Consent Mode and Meta's consent setting default to “denied”; Metricool is not loaded at all) until you press Accept on the cookie bar; press Reject and they never load cookies. Your choice is remembered in your browser; clear your site data to be asked again. Lawful basis: consent.

The portfolio page shows recent Instagram posts. This is served from our own server — we fetch it from Instagram once a day and cache it — so no Instagram or Meta script runs on the page and no Instagram cookies are set. The post images themselves load directly from Instagram's own servers, the same as loading any externally-hosted image.

3. Why we use it, and our lawful basis

We use your enquiry to respond to you, prepare a quote, and — if you go ahead — deliver the work. Our lawful basis is legitimate interests (responding to a business enquiry you initiated) and, where relevant, steps prior to entering a contract.

If you ask for a quote through one of our quick-quote pages, we may also send you up to three short follow-up emails about that quote over the following week. They stop as soon as you book, and every one has a link to stop them straight away.

4. Who we share it with

We use a small number of processors to run the business:

  • ServiceM8 — our job-management system; your enquiry is stored there as a lead for a person to review
  • Microsoft 365 — our email provider, to notify the team and reply to you
  • Hostinger — our website host
  • Google Drive — only if you use the client onboarding form: any logos, photos or video you upload there are saved directly to a Google Drive folder, not to our own server

Measuring our adverts (Meta)

When you send an enquiry through one of our quick-quote pages and you're inside the area we advertise in, we tell Meta (Facebook and Instagram) that an enquiry came in, so we can see which adverts work and Meta can show them to people more likely to need us. We do this even if you declined cookies, because it is sent from our server, not your browser. We send your email address, phone number, name, town and postcode (without its last two letters), each scrambled (hashed) so Meta can only match them to an existing Facebook or Instagram account, plus your IP address, browser type, the page you came from, the advert click ID if you came from a Meta advert, and which quote page you used. We do not send your full address, your vehicle or property details, or your answers.

Our lawful basis is legitimate interests: knowing which adverts bring in real enquiries, so we don't waste money on ones that don't. You can object at any time by emailing hello@madebypixl.co.uk and we'll stop. Meta's own use of this data is covered by Meta's privacy policy.

We do not sell your data.

5. How long we keep it

Enquiries that don't turn into a project are deleted after 12 months. If a project goes ahead, we keep records for as long as the work needs plus our accounting and tax obligations (typically 6 years).

6. Your rights

Under UK GDPR you can ask us to give you a copy of your data, correct it, delete it, restrict or object to its use, or provide it in a portable format. Email hello@madebypixl.co.uk. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

7. Changes

We'll update this page if our practices change and revise the date at the top.

What can we help with?